Please reach us at 773-281-2009 if you cannot find an answer to your question.
This is dependent on the condition of the pet’s coat, size of the pet & their temperament. In general cat grooming will take about 1 ½ - 2 hours , dog grooming can be anywhere from 2-3 1/2 hours. *THIS TIME MAY VARY WITH WEEKEND APPOINTMENTS, OR DUE TO UNFORESEEN DELAYS. We appreciate your patience!
We try to only have two dogs in the grooming room at a time. Occasionally there may be dogs waiting to be picked up.
Yes we do crate dogs while they are waiting for their bath, or waiting to be picked up. The groomer is always present while there are dogs in the salon.
No, we do not sedate any pet. Occasionally we suggest to owners to talk to their vet about anti-anxiety medication if they are aggressive while being groomed. We will not administer that medication. Anti-anxiety medication must be administered by the owner prior to grooming appointment. You must inform your groomer if your pet is on any medications at the time of grooming.
A cage dryer is a hot box that blows hot air around to dry dogs and cats. We do not use those. We do crate your pet and a soft warm blow dryer is placed in front of the crate. These are quiet dryers made especially for drying pets in a crate. The groomer is always present to monitor your pet.
Based on the temperament of your dog, a soft temporary muzzle may be put in place to ensure the safety of your dog and our groomers. They will NEVER be left on throughout the entire groom! Elizabethan collars (also known as E-collars) may be used for cats while being groomed depending on their temperament, it will ensure the safety of your cat and our groomers.
We do not offer refunds on grooming services. However in the event you are not happy with a groom we ask that you leave a message for your groomer on their voicemail. The groomer will make every effort to make time to adjust the cut in a timely manner. If the cut is shorter than you wanted, it is likely due to matting, and a shorter cut was necessary. Please be patient, the hair/fur will grow back, we promise.
It is most likely a hot spot, which can be caused by diet, allergies, fleas, and most commonly, matted coats. When the fur gets matted close to the skin, it can trap moisture and bacteria. The tight matting also reduces air circulation and blood supply to the skin. It may also cause the skin to become red, raw, and infected. The groomer will shave these areas out to allow the skin to heal. If the spots do not go away on their own, or your pet is scratching at them we do suggest you speak with your vet to ensure they receive the appropriate treatment if needed. * PLEASE DO NOT ATTEMPT TO CUT MATS OUT AT HOME, SPEAK WITH A GROOMING PROFESSIONAL TO TAKE APPROPRIATE ACTION.
No, I’m sorry we just don’t have the space to board your dog or cat for the day. We need to adhere to strict pick up policy, and there is a charge of $15 per 15 minutes for a late pick up, this will be applied after an initial grace period depending on the circumstances. This is for your pets comfort and safety. They want you to come get them so they can strut around the neighborhood showing off their new do!
No problem!! We groom cats and dogs in separate rooms. In addition, we do offer cat only/dog only days.
In this new world of big box stores and internet shopping it was no longer feasible to maintain a retail store. Will will continue to offer a small selection of treats, toys, and accessories for our grooming clients. We are currently in the works of hiring an additional groomer and plan to add another grooming room in the future.